Frequently asked questions

Straight answers before you book

Pricing, keys, pets, deposits and what happens on cleaning day. Don't see your question? Leo is a call or text away.

Booking & pricing

How much does a cleaning cost?

It depends on the size of the home, its condition, how often we come and any add-ons. Recurring cleaning is priced per visit. Move-outs, deep cleans and larger jobs are quoted after a quick walkthrough or a look at photos, so the price you agree to matches the work.

How do I get a quote?

Call or text Leo at (559) 514-9816, or send the quote form. Texting a few photos of the space is often the fastest way to get a price.

How far ahead should I book?

A week or two ahead is ideal, and more for end-of-month move-outs and summer vacation rental turnovers. Short-notice and weekend openings do come up often, so it's always worth asking.

Do you need a deposit?

Larger jobs, like move-out cleans, may need a deposit to hold the date. Leo will go over it, along with payment, when you book.

What if I need to cancel or reschedule?

Call or text Leo as early as you can and he'll find another date that works.

Before your cleaning

Do I need to be home?

No. Many customers are at work or have already moved out. Set up a key, lockbox or door code, and we'll text you when the crew arrives and when they finish.

How should I get ready?

Pick up clutter from counters and floors, put away valuables and anything fragile, and let us know about pets. Tell us your top priorities so we start there. For move-outs, keep the water and power on.

Do you clean homes with pets?

Yes. Plenty of our regular customers have dogs and cats. Let us know when you book, and whether pets should stay in a room or the yard while we work.

Can you use specific cleaning products?

Tell Leo when you book if you'd like us to use particular products, such as fragrance-free ones or products you already have for certain surfaces.

During & after

How long does a cleaning take?

It depends on the size of the home and the type of cleaning. A regular visit is shorter than a deep or move-out clean. Leo gives you a time estimate with your quote.

Will I know when you arrive and leave?

Yes. We text when the crew arrives and again when they finish, which is especially handy if you're away or out of town.

What if something gets missed?

Call or text us. If something on the agreed list was missed, we'll come back and make it right.

Can you do small fixes while you're there?

Yes, small ones like a loose towel bar or a sagging cabinet door. See handyman help for what we can and can't take on.

Services

What's the difference between regular and deep cleaning?

Regular cleaning keeps a clean home clean: kitchen, bathrooms, dusting and floors. A deep clean goes after built-up grime on baseboards, grout, cabinet fronts, vents and fixtures. Many homes start with a deep clean before regular visits.

Do you guarantee I'll get my deposit back after a move-out?

No cleaner can promise that, because landlords decide deductions and deposits also cover damage and unpaid rent. We clean the spots landlords inspect so cleaning isn't the reason money is held back. See move-out cleaning.

Do you clean offices and businesses?

Yes. We clean small offices and storefronts before or after business hours. See office cleaning.

Do you clean vacation rentals?

Yes. We do between-guest turnovers with photo reports for owners, mostly around Bass Lake, Oakhurst, Coarsegold and Mariposa. See rental turnover cleaning.

Do you clean windows?

Yes, glass, frames, sills and tracks for homes and storefronts. See window cleaning.

Service area

Where do you clean?

Madera, Fresno, Clovis, Tesoro Viejo, Coarsegold, Oakhurst, Bass Lake and Mariposa, plus places in between. See the service area map.

My town isn't listed. Can you still come?

Often, yes. Call or text Leo with your address. We also take jobs in places like Chowchilla, North Fork and Ahwahnee when the schedule allows.

Trust & safety

Are you licensed and insured?

Yes. R&L is licensed and carries liability insurance, so your home and belongings are covered while we work. For handyman work, see the license note on the handyman page.

Who will be in my home?

Leo and Rosalia run the business and the crew. Everyone on the crew is trained and background-checked.

Are you rated with the BBB?

Yes. R&L Cleaning Services has an A+ rating with the Better Business Bureau.

Didn't find your answer?

Call or text Leo at (559) 514-9816. He'll tell you straight.